This Services Agreement (the “Agreement”) contains the complete terms and conditions which govern your use of Web hosting, Domain Registrations, e-commerce, Dedicated Servers, and other services provided by STARIZ.PK (the “Services”). In this Agreement, “STARIZ.PK”, “STARIZ”, “we”, “us” means STARIZ.PK and “Client”, “you”, or “your” means YOU. By buying any of our hosting package, you acknowledge that you have read the Agreement, and you agree to its terms, conditions and all policies. Failure to comply with these terms and conditions may result in account suspension or termination, the determination made at the sole discretion of Hoster, on a case-to-case basis.
In addition to the following, the Acceptable Use Policies provide more detailed information regarding what is acceptable use of our products and services. Please note that accounts terminated due to violation of our terms and conditions found below e.g. the customers lack of knowledge or experience with web basics.
ACCOUNT REGISTRATION AND INFORMATION
You are eighteen (18) years of age or older. The Services are intended solely for Users who are eighteen (18) years of age or older. Any registration, use of or access to the Services, by anyone under eighteen (18) is unauthorized and is a violation of this Agreement.
If you use the Services on behalf of another party you agree that you are authorized to bind such other party to this Agreement and to act on such other party’s behalf with respect to any actions you take in connection with the Services.
It is your responsibility to provide accurate, current, and complete information on the registration forms, including an email address that is different from the domain you are signing up under. If there is ever an abuse issue or we need to contact you, we will use the primary email address we have on file. It is your responsibility to ensure that the contact information for your account, including any domain accounts is accurate, correct and complete at all times. This information may be verified by us at any time by asking for a copy of your CNIC or calling you on your phone number. We are not responsible for any lapse in the Services, including without limitation, any lapsed domain registrations due to outdated contact information being associated with the domain. If you need to verify or change your contact information, please contact our team via email or update your contact information through our support system. Providing false contact information of any kind may result in the termination of your account. For dedicated server purchases or in certain other cases, you may be required to provide government issued identification and possibly a scan of the credit card used for verification purposes. Failure to provide the information requested may result in your order being denied.
You agree to be fully responsible for all use of your account and for any actions that take place through your account. It is your responsibility to maintain the confidentiality of your password and other information related to the security of your account. It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of the installation method. When at all possible, set permissions on most directories to as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as username and password. You are required to use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change or update your password before suspending your account.
HOSTING AND SECURITY ISSUES
In the event you fail to configure a 404 error page, a default 404 error page will be configured by STARIZ.PK to appear in the event an Internet user enters a URL related to your domain but for which no file is associated. By not configuring a 404 error page, you hereby consent to and authorize STARIZ.PK’s placement of a default 404 error page and its associated content on your website. STARIZ.PK’s 404 error page may contain advertisements and other materials selected by STARIZ.PK in the STARIZ.PK’s sole discretion. This may include, but is not limited to, third-party websites, third-party product and service offerings, and/or Internet search engines. You may change the 404 error page configuration at any time. STARIZ.PK reserves the right to collect and retain all revenue obtained from such advertising and other materials.
STARIZ.PK does not make any representations or warranties regarding, and is not liable for, the quality, availability, or timeliness of goods or services provided by a third party provider. You undertake all transactions with these third party providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third party providers. STARIZ.PK is not an agent, representative, trustee or fiduciary of you or the third party provider in any transaction.
We may act as a reseller or sub licensor of certain third party services, hardware, software and equipment used in connection with the Services (“Resold Products”). We shall not be responsible for any changes in the Services that cause any Resold Products to become obsolete, require modification or alteration, or otherwise affect the performance of the Services. Any malfunction or manufacturer’s defects of Resold Products, either sold, sublicensed or provided by us to you will not be deemed a breach of STARIZ.PK’s obligations under this Agreement. Any rights or remedies you may have regarding the ownership, licensing, performance or compliance of any Resold Product are limited to those rights extended to you by the manufacturer of such Resold Product. You are entitled to use any Resold Product supplied by us only in connection with your use of the Services as permitted under this Agreement. You shall make no attempt to copy, alter, reverse engineer, or tamper with such Resold Product or to use it other than in connection with the Services. You shall not resell, transfer, export or re-export any Resold Product, or any technical data derived therefrom, in violation of any applicable law, rules or regulations.
We reserve the right to migrate your account from one data-center to another in order to comply with applicable data center policies, local law or for technical or other reasons without notice.
Continuous overuse of server resources may also result in account suspension/termination. Any account using 25% CPU / Memory resources for more than 60 seconds, resulting from the single or combined use of FTP, CGI Scripts, HTML or MySql resources will result in account suspension.
- Provision of the Services:
You agree to cooperate fully with us in connection with our provision of the Services. It is solely your responsibility to provide any equipment or software that may be necessary for your use of the Services. To the extent that the performance of any of our obligations under this Agreement may depend upon your performance of your obligations, STARIZ.PK is not responsible for any delays due to your failure to timely perform your obligations.You are solely responsible for ensuring that all User Content and User Websites are compatible with the hardware and software used by us to provide the Services, which may be changed by us from time to time in our sole discretion.
You are solely responsible for backing-up all User Content, including but not limited to, any User Websites. STARIZ.PK does not warrant that we back-up any User Content, and you agree to accept the risk of loss of any and all User Content.
- Website / cPanel / Webmail not working issue:
Incase of three invalid login on cpanel or webmail by a client or any other person, we block their IP address so website not remain present on their IP address as well as CPanel and Webmail become invalid, but from other IP address website and other services running fine. So whenever this happen with you, contact us at 0333-3098070 and let us know your IP address so we unblock them. To find out your current IP address visit: www.catchmyip.com
- Email Issue on Shared Hosting:
If your web site hosted on a shared server then the email server could be overloaded sometimes. An email server has to make an outgoing connection to send each email message. When an email server has many requests for sending email, the emails are held in a Mail queue and sent out a one at a time. An overloaded server with many mail requests will cause a delay in sending mail. Sometimes a spammer will find an exploit in one of the web sites on the server and start sending massive amounts of spam. This will overload the mail server. If your mail is being delayed, you should make a complain so we can check the server logs and Mail queue. Somehow, we suggest you to buy ‘GSuite’ for email. Send professional email from your business web address (firstname.lastname@example.org) and create group mailing lists like email@example.com, starting from $6/month/user.
- Disk Space Abuse (For unlimited Hosting & Bandwidth clients)
The space we provide for hosting should not be used as a storage medium for your files or data. At least 90% of your web pages must be ‘linked’ with files (GIF, JPEG, etc.) stored on Host servers. Website that are found to contain either/or no HTML documents, a large number of unlinked files or videos over 30MB are subject to files deletion or account cancelation. As well as Unlimited Hosting Accounts are also bound with fair use policy which include 10GB – 20GB as per the Package.
Continuous overuse of server resources may also result in account suspension / termination. Any account using 25% CPU / Memory resources for more than 60 seconds, resulting from the single or combined use of FTP, CGI Scripts, HTML or MySql resources will result in account suspension.
- Technical Support Boundaries
STARIZ.PK provides technical support for you that encompasses within our area of expertise only. Such expertise includes assistance, installation, troubleshooting, and debugging, and any other hosting related issues. However, in under no circumstances is STARIZ.PK neither obligated to help you in providing assistance for any coding related issues, errors produced by any applications.
You use our services on your own sole risk. STARIZ.PK is not responsible for files, data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate local backups of files and data stored on our servers.
Somehow, we offer Data Backup services as well. For this kindly contact us through an email firstname.lastname@example.org or call us +92-333-3098070.
STARIZ.PK only provide you services which not covered any support in terms of build a website, email linking or any other things which related to hosting or domain redirection.
PAYMENT, PRICING AND REFUND
It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided. Subject to applicable laws, rules, and regulations, at our sole discretion, payments may be applied to outstanding invoices in your billing account.
- Domain and Hosting Registration and Renewal
Registration or renewal should be work upon payment. It won’t be done without payment in any case, so please do not ask for any favor in this regard, as it is a professional work so please be positive.
- Up-Gradation in Hosting Plan
If you want to upgrade your Hosting Plan then we only charge the difference between the current plan to the new Plan which you require. Somehow, in this case current expiry date of plan won’t be change.
- Down-Gradation in Hosting Plan
We do not offer down-grade option in any Hosting Plan. But if you still want a lower Plan then we suggest you to Sign-up from the scratch.
Upon renewal of Domain, kindly visit our Domain Registration page for the fees. Hosting Renewal are different from the very first Sign-up as it is mentioned separately alongside with discounted prices as describe;
- Basic Plan > Rs.3000 (Yearly) or Rs.300 (Monthly)
- Business Plan > Rs.4000 (Yearly) or Rs.400 (Monthly)
- eCommerce Plan > Rs.5000 (Yearly) or Rs.500 (Monthly)
- Ultimate Plan > Rs.10000 (Yearly) or Rs.1000 (Monthly)
- Premier Plan > Rs.25000 (Yearly) or Rs.2500 (Monthly)
Listed fees for the Services do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority in particular Federal and Provincial Sales Tax, unless otherwise provided. Any applicable taxes will be added to your invoice as a separate charge to be paid by you and if they are not added paying them is your own responsibility. By agreeing to this agreement, you agree that all Sales Tax will be paid by you if you have not paid it to STARIZ.PK. All fees are non-refundable when paid unless otherwise stated.
- Late Payment or Non-Payment:
Any invoice that is outstanding may result in the suspension or termination of all Services running under your kind account. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, we may suspend or terminate your account(s) and pursue the collection costs incurred by STARIZ.PK, including without limitation, any arbitration and legal fees, and lawyer fees. We will not activate new orders or activate new packages for customers who have an outstanding balance on their account. Dedicated servers are subject to being reclaimed and all content deleted if you fail to make a timely payment. You have fifteen (15) days from the expiry date to pay the outstanding amount due for a dedicated server. After 15 days, the data on the dedicated server will be permanently deleted and may not be restored.
Domain Payments, Domain registrations or Domain Renewals. No refunds will be given once a domain is registered.
Hosting Payments, Hosting registrations or Hosting Renewals. We offer 15 days 90% money back Guarantee only on Shared Hosting Plan which mentioned on our Web Development Page. Refund policy not cover any other Services i.e. Reseller Hosting, VPS Hosting, Dedicated Server etc.
There are no refunds on accounts terminated for violations of terms and conditions. To claim the refund you may contact us within 15 days of registration and state clearly the exact reason why a refund is required and why you are dissatisfied with the service.
STARIZ.PK reserves the right to change prices, currency, the monthly payment amount, or any other charges at any time. However payments made in other currencies such as Pakistani Rupees are pegged with the US Dollar and will fluctuate with the foreign exchange. It is your sole responsibility to periodically review billing information provided by us or through other methods of communication, including notices sent or posted by us. Disclaimer of Warranty
STARIZ.PK internet service, including without limitation, all products and services and all text, graphics, links are provided to client on an ‘as is, as available’ basis and without warranty of any kind. No warranties, express or implied, including, but not limited to, those of merchantability or fitness for a particular purpose, are made with respect to STARIZ.PK or any information or software therein.
ACCEPTABLE USE POLICY (AUP)
This Acceptable Use Policy governs your use of the Services and is incorporated by reference into our Terms of Service. Unless otherwise stated, defined terms in this AUP have the meanings provided to them in the Terms of Service. We may modify this AUP at any time without notice.
You shall use the Services only for lawful purposes. Transmission, storage, or display of any information, data, or material in violation of applicable laws or regulations, especially of the laws of Pakistan, is prohibited. We reserve the right to terminate the Services for any Customer that exposes the Company to legal liability or threatens its ability to provide services to other customers. You agree to indemnify and hold the Company harmless from any claims resulting from your use of the Services.
No Illegal or Harmful Use – You may not use the Services to publish content or engage in activity that is harmful to others or illegal under applicable law, including without limitation in connection with any of the following illegal, harmful or fraudulent activities:
- Disclosing private sensitive personal information about others.
- Distributing malware or other malicious code.
- Engaging in the unlawful distribution of controlled substances and drug contraband.
- Engaging in the unlawful distribution of prescription medications, including, but not limited to, promotion, marketing, or sale of prescription medications without a valid prescription.
- Gambling content not allowed also.
- Hosting pornography or content that is potentially pornographic (Any website found to be hosting pornography or linking to pornography will be suspended immediately without notice and reported to law enforcement.
- Hosting FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme, High-Yield Interest Programs (HYIP) or related sites.
- Hosting or linking to a website intended to deceive the public including, but not limited to sites listed at org& escrow-fraud.com.
- Hosting or linking to an anonymous proxy server.
- Infringing upon the Intellectual Property Rights of Others. This includes, but is not limited to, the unauthorized copying or distribution of movies, music, books, photographs, software/warez, or any other copyrighted work.
- Money laundering.
- Any material that is against Islamic or any other Religion.
- Any politically inciteful material as determined by the Pakistan Penal Code.
- Any material that causes racism, sexism or divisions in society.
- Phishing or engaging in identity theft; and Selling weapons or ammunition.
No Unauthorized System Access or Network Abuse – You may not use the Services to gain access into any network or system without permission. Prohibited activities include:
- Accessing another network without permission, to probe or scan for vulnerabilities or breach security or authentication measures.
- Attacking other networks (i.e. Denial of Service (DoS) attacks).
- Intercepting or monitoring data without permission.
- Running a file sharing site.
- Running any software that interfaces with an IRC (Internet Relay Chat) network.
- Using any deep-link, page-scrape, robot, crawl, index, spider, offline reader, click spam, macro programs, internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, index, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor any portion of our website or servers for any unauthorized purpose.
- UCE (Unsolicited Commerce Email) – SPAM Policy: Spamming is the sending of unsolicited e-mail, to persons the sender does not know or have prior consent to send the message to. We have a very strict spam protection policy. This also includes sending unsolicited advertisements to newsgroups, email addresses and/or generating a high volume of outgoing email. There are many ways that someone can hide their identity on the Internet, and we are aware of these ways, so be assured that your account would not be terminated until we are not fully sure that they have indeed abused our services. Sending mails through script should always be less than 500 in an hour, consistent violation of this limit will result in account suspension. Also you should script your emails to be sent in intervals of at-least 7 to 10 seconds apart so there is not undue load on the server. Any account found in violation of this will be cancelled immediately. Please report any instances of spamming to email@example.com, with as much details as possible, by clearly identifying the source of the spam email account.
STARIZ.PK have rights to change its Terms and Condtions, Policies, Pricing anytime.