A Hosting Terms of Service (ToS) agreement is a legally binding document that outlines the rules, responsibilities, and expectations that apply to all customers of a hosting provider. These terms typically cover matters such as acceptable use policies, resource usage limitations, payment terms, data privacy, and dispute resolution procedures. It is essential for both the hosting provider and customers to adhere to these terms to ensure a secure and mutually beneficial hosting relationship.
“The Services Agreement (referred to as the ‘Agreement’) outlined herein encompasses the comprehensive terms and conditions governing your utilization of web hosting, domain registrations, e-commerce, dedicated servers, and various other services offered by STARIZ (referred to as the ‘Services’). Within this Agreement, the terms STARIZ,’ ‘we,’ and ‘us’ pertain to STARIZ, while the terms ‘Client,’ ‘you,’ and ‘your’ refer to YOU, the user. By procuring any of our hosting packages, you are acknowledging that you have thoroughly reviewed this Agreement and are in agreement with its terms, conditions, and all associated policies. Non-compliance with these terms and conditions may lead to the suspension or termination of your account, a decision that rests solely with the Hoster and is determined on a case-by-case basis.
Furthermore, our Acceptable Use Policies provide additional detailed guidance on what constitutes acceptable use of our products and services. Please be aware that accounts may be terminated if they are found to be in violation of our terms and conditions as outlined below, such as when customers lack knowledge or experience with basic web principles.
STARIZ extends hosting services to clients worldwide and bears the responsibility to safeguard each client while delivering the highest-quality services available. All clients registered with STARIZ must acknowledge and adhere to our Privacy Policy and the following Terms of Service:
Clients recognize that the nature of the services provided may result in interruptions for various reasons beyond STARIZ‘s control, and damages arising from such interruptions are difficult to quantify. As such, clients agree that STARIZ cannot be held liable for damages stemming from causes beyond STARIZ‘s direct and exclusive control.
Furthermore, subscribers acknowledge that STARIZ‘s liability for its own negligence shall not exceed the total charges paid by the subscriber for services during the period when the damages occurred. STARIZ shall not, under any circumstances, be held responsible for any special or consequential damages, losses, or injuries.”
1.1 You agree to use all STARIZ services and facilities at your own risk. STARIZ specifically disclaims all warranties of merchant ability and fitness for a particular purpose. In no event shall STARIZ be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Clients agree that they shall defend, indemnify, save and hold STARIZ harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against STARIZ, its agents, its customers, officers and employees, that may arise or result from any service provided, performed, agreed to be performed or any product sold by its customers, its agents, employees or assigns. Clients agree to defend, indemnify and hold harmless STARIZ against liabilities arising out of any injury to person or property caused by any products sold or otherwise distributed in connection with STARIZ’s network.
1.2 STARIZ reserves the right to intervene with any website/data hosted on its servers/network in the interest of its clients. Any material supplied/hosted by a client that is infringing or allegedly infringing on the proprietary rights of a third party copyright owner are subject to removal from STARIZ’s servers/network. STARIZ shall be the sole judge of what violates this policy.
1.3 Age Restriction: You are eighteen (18) years of age or older. The Services are intended solely for Users who are eighteen (18) years of age or older. Any registration, use of or access to the Services, by anyone under eighteen (18) is unauthorized and is a violation of this Agreement.
1.4 Third Party: If you use the Services on behalf of another party you agree that you are authorized to bind such other party to this Agreement and to act on such other party’s behalf with respect to any actions you take in connection with the Services.
1.5 Contact Information: It is your responsibility to provide accurate, current, and complete information on the registration forms, including an email address that is different from the domain you are signing up under. If there is ever an abuse issue or we need to contact you, we will use the primary email address we have on file. It is your responsibility to ensure that the contact information for your account, including any domain accounts is accurate, correct and complete at all times. This information may be verified by us at any time by asking for a copy of your National Identity Card or calling you on your phone number. We are not responsible for any lapse in the Services, including without limitation, any lapsed domain registrations due to outdated contact information being associated with the domain. If you need to verify or change your contact information, please contact our team via email or update your contact information through our support system. Providing false contact information of any kind may result in the termination of your account. For dedicated server purchases or in certain other cases, you may be required to provide government issued identification and possibly a scan of the credit card used for verification purposes. Failure to provide the information requested may result in your order being denied.
1.6 Account Security: You agree to be fully responsible for all use of your account and for any actions that take place through your account. It is your responsibility to maintain the confidentiality of your password and other information related to the security of your account. It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of the installation method. When at all possible, set permissions on most directories to as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as username and password. You are required to use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change or update your password before suspending your account.
2.1 It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided. Subject to applicable laws, rules, and regulations, at our sole discretion, payments may be applied to outstanding invoices in your billing account.
2.2 At this time, we bill monthly, quarterly, semi-annually and annually, depending upon the plan. We provide a 7-day money-back (refund) guarantee if we wouldn’t provide you services which we promised for. Each refund request must be submitted using our support ticket system. Each refund request is evaluated on a case by case basis – depending on the situation, no refund, full refund or partial refund will be issued. If a refund is not issued, an account credit may be issued. STARIZ will only issue a refund or credit within 7 days after the initial sign up date of the service. Therefore, STARIZ retains the right to grant or deny any refund or credit request – not affected by date. (For some special offers, the money-back guarantee day will be varied; Domain Name registration/transfer fee(s) are non-refundable. Crypto Currency payments are non-refundable but may receive an account credit. To prevent abuse, only a client’s first invoice is eligible for a refund unless stated otherwise.
2.3 We accept payment methods such as IBFT, JazzCash, EasyPaisa, and cryptocurrency. All our services are set up without any additional fees or charges. We especially encourage overseas clients to make payments using cryptocurrency, specifically USDT (Tether) or BTC, as it currently offers the most straightforward payment process. It’s important to note that our services do not have fixed contract periods, and your contract will be automatically renewed for each successive period unless we receive notification to the contrary.
2.4 Domain and Hosting Registration and Renewal: Registration or renewal of these services will only be initiated upon receipt of payment. Please understand that no exceptions will be made regarding payment, so we kindly request that you refrain from requesting any special considerations in this matter. We treat these processes as professional transactions and appreciate your understanding in maintaining a positive approach to this policy.
2.5 Upgrading Your Hosting Plan: Should you wish to upgrade your hosting plan, we will only bill you for the difference between your current plan and the new plan you select. It’s important to note that in this scenario, your current plan’s expiry date will remain unchanged.
2.6 Downgrading Your Hosting Plan: We do not provide the option to downgrade your hosting plan. However, if you require a lower-tier plan, we recommend signing up for the desired plan separately from the beginning.
2.7 Renewal Policies: When it comes to renewing your domain, please visit our Domain Registration page to find the applicable fees. It’s important to note that hosting renewals are priced differently than the initial sign-up, and these renewal prices are specified separately, often with discounts applied.
2.8 Change in Prices: STARIZ retains the discretion to modify prices, currency, the monthly payment amount, or any associated fees at any given time. Please be aware that payments made in currencies other than the US Dollar, such as Pakistani Rupees, are linked to the US Dollar and may vary with fluctuations in foreign exchange rates. It is your sole responsibility to regularly review the billing information furnished by us or communicated through other means, which includes notifications disseminated or posted by us.
2.9 Government Taxes: The fees listed for our services do not encompass any relevant sales, use, revenue, excise, or other taxes that may be imposed by taxing authorities, notably Federal and Provincial Sales Tax, unless specified otherwise. Any applicable taxes will be itemized separately on your invoice and are your responsibility to settle. If these taxes are not included in your invoice, it remains your obligation to ensure they are paid. By accepting this agreement, you confirm your agreement to cover all Sales Tax expenses if you have not remitted them to STARIZ. It’s essential to note that all fees are considered non-refundable once payment has been made, unless expressly indicated otherwise.
2.10 Late Payment or Non-Payment: Any outstanding invoice may lead to the suspension or termination of all services associated with your account. Access to the account will only be reinstated upon receipt of payment. In the event that you do not fulfill the specified fee obligations, we reserve the right to suspend or terminate your account(s) and initiate the collection of costs incurred by STARIZ, which may include arbitration and legal fees, as well as attorney fees. Please be aware that we will not activate new orders or new packages for customers who have an outstanding balance on their account.
2.11 Hosting Renewal After Expiry: To renew your hosting, you can do so by remitting the renewal charges detailed in your invoice. However, if more than 30 days have elapsed since the hosting’s expiration, you will be required to pay an additional Rs. 1000 for every subsequent 30-day period following the initial 30 days. Approximately two years’ worth of data will be accessible upon request. Our backup service has been in operation since January 2022, ensuring data availability within this time frame.
2.12 Domain Renewal Before or After Expiry:
Scenario 1 – Before Expiry > To avoid redemption or auction charges, please make sure to renew your domain before its expiry date. Our practice includes sending you email reminders approximately 29, 10, and 3 days before the domain’s expiry. Additionally, we use WhatsApp to remind you to renew your domain. For detailed renewal pricing information, you can visit our Domain Registration page.
Scenario 2 – After Expiry > If you do not renew your registration before it expires:
From days 1 to 30* after expiration, your domain name will be placed on hold (Grace Period), meaning that viewers will no longer be able to get to your website. There is no additional fee to renew during this time period. Renewals will be charged at the standard rate. See the list of supported TLDs and prices to determine the standard rate for renewing your domain.
From days 31 to 60* after expiration, your domain name will be prepared for deletion. You may still be able to restore your domain name, but there will be an additional fee to restore it, thats we call Redemption Charges. The restoration fee is set by the registry. Each top-level domain (TLDs) or domain endings will have its own fee. Say is normal Domain renewal charges is $13 then it would be $13×10=$130 excluding the renewal $13.
61 days* after expiration, If you still haven’t renew your Domain then your domain will soon be deleted, and then available for others to buy at normal price or worst scenario if it’s available through Auction price which might be over $1000 in most cases.
3.1 STARIZ offers each client with a 99.9% uptime guarantee. In the event that a 99.9% uptime (measured per month) is not met, clients will be eligible to receive a credit(s) based on the situation and amount of downtime. However credit(s) may not be provided for certain events such as: DDoS (Distributed Denial of Service) attacks, scheduled maintenance, reboots, hardware replacements and null-routes. In order to receive a “compensation” credit, the client must do so by making a request by opening a billing ticket or by emailing support.
3.2 STARIZ’s network is DDoS (Distributed Denial of Service) protected, we cannot guarantee any level/type of protection. We are often able to protect against various types of attacks up to 20Gbps. Attacks that are larger than this will result in the target IP address being null-routed. We are not responsible for any downtime or performance decreases caused by DDoS attacks.
3.3 404 Error Page: In the event you fail to configure a 404 error page, a default 404 error page will be configured by STARIZ to appear in the event an Internet user enters a URL related to your domain but for which no file is associated. By not configuring a 404 error page, you hereby consent to and authorize STARIZ’s placement of a default 404 error page and its associated content on your website. STARIZ’s 404 error page may contain advertisements and other materials selected by STARIZ in the STARIZ’s sole discretion. This may include, but is not limited to, third-party websites, third-party product and service offerings, and/or Internet search engines. You may change the 404 error page configuration at any time. STARIZ reserves the right to collect and retain all revenue obtained from such advertising and other materials.
3.4 Third Party Services: STARIZ does not make any representations or warranties regarding, and is not liable for, the quality, availability, or timeliness of goods or services provided by a third party provider. You undertake all transactions with these third party providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third party providers. STARIZ is not an agent, representative, trustee or fiduciary of you or the third party provider in any transaction.
3.5 Resold Products: We may act as a reseller or sub licensor of certain third party services, hardware, software and equipment used in connection with the Services (“Resold Products”). We shall not be responsible for any changes in the Services that cause any Resold Products to become obsolete, require modification or alteration, or otherwise affect the performance of the Services. Any malfunction or manufacturer’s defects of Resold Products, either sold, sublicensed or provided by us to you will not be deemed a breach of STARIZ’s obligations under this Agreement. Any rights or remedies you may have regarding the ownership, licensing, performance or compliance of any Resold Product are limited to those rights extended to you by the manufacturer of such Resold Product. You are entitled to use any Resold Product supplied by us only in connection with your use of the Services as permitted under this Agreement. You shall make no attempt to copy, alter, reverse engineer, or tamper with such Resold Product or to use it other than in connection with the Services. You shall not resell, transfer, export or re-export any Resold Product, or any technical data derived therefrom, in violation of any applicable law, rules or regulations.
3.6 Data Center: We reserve the right to migrate your account from one data-center to another in order to comply with applicable data center policies, local law or for technical or other reasons without notice.
3.7 Account Suspension: Continuous overuse of server resources may also result in account suspension/termination. Any account using 25% CPU / Memory resources for more than 60 seconds, resulting from the single or combined use of FTP, CGI Scripts, HTML or MySql resources will result in account suspension.
3.8 Provision of the Services: You agree to cooperate fully with us in connection with our provision of the Services. It is solely your responsibility to provide any equipment or software that may be necessary for your use of the Services. To the extent that the performance of any of our obligations under this Agreement may depend upon your performance of your obligations, STARIZ is not responsible for any delays due to your failure to timely perform your obligations.You are solely responsible for ensuring that all User Content and User Websites are compatible with the hardware and software used by us to provide the Services, which may be changed by us from time to time in our sole discretion.
3.9 Data Loss Issue: You are solely responsible for backing-up all User Content, including but not limited to, any User Websites. STARIZ does not warrant that we back-up any User Content, and you agree to accept the risk of loss of any and all User Content.
3.10 Website / cPanel / Webmail not working issue: Incase of three invalid login on cpanel or webmail by a client or any other person, we block their IP address so website not remain present on their IP address as well as CPanel and Webmail become invalid, but from other IP address website and other services running fine. So whenever this happen with you, contact us at 0333-3098070 and let us know your IP address so we unblock them. To find out your current IP address visit: www.catchmyip.com
3.11 Email Issues on Shared Hosting:
If your website is hosted on a shared server, you may occasionally face email-related issues. In a shared hosting environment, email servers can become overloaded because they must establish outgoing connections for each email message. When overwhelmed by a high volume of email-sending requests, the server places these emails in a queue, sending them one by one.
Such overloads can cause delays in email delivery and may generate error messages like:
“Domain xyz.com.pk has exceeded the maximum deferrals and failures per hour (5/5 (75%)) allowed. Message discarded.”
This typically happens when the server tries to send an email to a specific address up to five times but fails, often due to issues such as incorrect Outlook settings, a full recipient mailbox, or other recipient-side problems. In these situations, it is advisable to wait an hour before manually resending the email to confirm delivery.
Email Limits on Shared Hosting: For our Shared Hosting accounts, there is a maximum hourly email limit of 100. If your email is queued, you will need to wait for its turn to be delivered. If someone sends a large number of emails within a short period, it may occasionally result in bounced emails due to server load. Additionally, shared hosting accounts have a total email storage limit of 50 GB, which applies across all email accounts created under the hosting plan.
However, VPS and Dedicated Hosting accounts are not subject to this limit, allowing domains hosted on them to send an unlimited number of emails per hour.
Spam and Server Overload: Occasionally, spammers may exploit vulnerabilities on the server, resulting in the mass sending of spam emails and overloading the email server. To address such spamming issues, our server may temporarily block email-sending capabilities for specific email or cPanel accounts.
Recommended Solution: GSuite: To ensure reliable email delivery and enhance professionalism, we recommend considering GSuite for your email needs. GSuite allows you to send business emails from your domain (e.g., you@example.com) and create group email lists like sales@example.com. This service provides robust features and eliminates the limitations of shared hosting email systems.
3.12 Disk Space Abuse (For unlimited Hosting & Bandwidth clients): The space we provide for hosting should not be used as a storage medium for your files or data. At least 90% of your web pages must be ‘linked’ with files (GIF, JPEG, etc.) stored on Host servers. Website that are found to contain either/or no HTML documents, a large number of unlinked files or videos over 30MB are subject to files deletion or account cancelation. As well as Unlimited Hosting Accounts are also bound with fair use policy which include 10GB – 20GB as per the Package.
3.13 Account Resources Abuse: Continuous overuse of server resources may also result in account suspension / termination. Any account using 25% CPU / Memory resources for more than 60 seconds, resulting from the single or combined use of FTP, CGI Scripts, HTML or MySql resources will result in account suspension.
3.14 Technical Support Boundaries: STARIZ provides technical support for you that encompasses within our area of expertise only. Such expertise includes assistance, installation, troubleshooting, and debugging, and any other hosting related issues. However, in under no circumstances is STARIZ neither obligated to help you in providing assistance for any coding related issues, errors produced by any applications.
3.15 Backup and Data Loss: You use our services on your own sole risk. STARIZ is not responsible for files, data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate local backups of files and data stored on our servers.
3.16 cPanel Backup / Daily Backup: We daily generate backups of complete cPanel account for 30 days and it keeps rotating. Which means if any website, database, email accounts needs to be restored, you can restore them from the available backup files in your cPanel account >> Jetbackup 5 tool. The cPanel account can be restored using JetBackup5 tool. Please note, Accounts that are using more than 50 GB storage and/or 500,000 inodes are excluded from the backup system.
Somehow, we offer Data Backup services as well. For this kindly contact us through an email info@stariz.pk or message on whatsapp # +923333098070.
3.16 Limitation of Liability: STARIZ shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from STARIZ servers going off-line or being unavailable for any reason whatsoever. Furthermore, STARIZ shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of STARIZ servers. All damages shall be limited to the immediate termination of service.
4.1 STARIZ.PK cannot be held liable for system downtime, crashes, or data loss. STARIZ.PK has the right to terminate, suspend or cancel any client and or any service without notice or refund. We cannot be held liable for any predicted estimate of profits/income in which a client would have gained if their service was functioning. Certain services provided by STARIZ.PK are resold. Thus, certain equipment, routing, software, and programming used by STARIZ.PK are not directly owned or written by STARIZ.PK. Moreover, STARIZ.PK holds no responsibility for the use of our clients’ accounts. If any of our terms, policies or conditions are failed to be followed, the client account in question may be deactivated as well as all services/products attached to it. We reserve the right to remove any account without advance notice for any reason without restitution as STARIZ.PK sees fit. STARIZ.PK is not responsible for any clients files, data or actions. FURTHERMORE, STARIZ.PK retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.
4.2 Expired Domain : STARIZ.PK is not responsible if client/customer didn’t renew its Domain before the expiry or it was delayed due to non-payment of invoice from client/customer end. Our client-area portal generates an auto email which informs client/customer that your Domain is about to expire and it’s renewal price.
Domain availability chances: If client/customer do not renew the domain name during the registry grace period, it will be placed on Redemption period. Your domain can enter redemption about 45 days after it expires. Domain in redemption requires a special redemption fee in addition to the regular domain renewal fee. If still client/customer didn’t renew it then it will move to Pending Delete Period which would be lasts approximately 5 days then domain cannot be redeemed, wait for the pending status to be deleted. If the original owner or the registrar doesn’t buy the domain, it will be deleted and released for general registration.
In some cases someone else bought it and placed it on Auction, then it would be hard to get it back as it may cost a lot as compared to Redemption price.
4.3 Expired Hosting: STARIZ.PK holds no responsibility if a client/customer fails to renew their hosting before its expiration or if the renewal is delayed due to non-payment of invoices on the client/customer’s part. Our client-area portal automatically generates email notifications to inform clients/customers about the impending expiration of their hosting and the associated renewal pricing. If anyone wishes to retrieve their hosting data after expiration, it is imperative to renew their hosting plan, as detailed in section 2.11 for more information.
4.4 Addon Domain Responsibility: Customers are responsible for the setup and management of addon domains on their hosting accounts. This includes configuring website files, databases, email accounts, and any associated settings.
Technical Support Scope: STARIZ.PK provides technical support for issues related to server infrastructure, service uptime, and general server-side configurations. We do not offer support for specific issues related to individual addon domains, including but not limited to:
a. Website design and coding problems.
b. Software and script compatibility issues.
c. Third-party application or plugin errors.
d. Content management system (CMS) customization and troubleshooting.
e. Email client configuration or troubleshooting for addon domain email accounts.
Self-Service Resources: We encourage customers to utilize available self-help resources, such as knowledge base articles, user guides, and community forums, to address addon domain-specific issues.
Third-Party Support: For issues related to third-party applications, plugins, or scripts used on addon domains, customers should seek support directly from the respective software developers or communities.
Escalation of Issues: In rare cases where an issue is determined to be server-related but affects addon domains, we will investigate and resolve the issue to the best of our ability. However, the primary responsibility for troubleshooting and maintaining addon domains rests with the customer.
Compliance with Terms of Service: Customers are expected to adhere to STARIZ.PK’s Terms of Service and Acceptable Use Policy when configuring and managing addon domains. Violations may result in account suspension or termination.
5.1 This Acceptable Use Policy governs your use of the Services and is incorporated by reference into our Terms of Service. Unless otherwise stated, defined terms in this AUP have the meanings provided to them in the Terms of Service. We may modify this AUP at any time without notice.
5.2 You shall use the Services only for lawful purposes. Transmission, storage, or display of any information, data, or material in violation of applicable laws or regulations, especially of the laws of Pakistan, is prohibited. We reserve the right to terminate the Services for any Customer that exposes the Company to legal liability or threatens its ability to provide services to other customers. You agree to indemnify and hold the Company harmless from any claims resulting from your use of the Services.
5.3 No Illegal or Harmful Use – You may not use the Services to publish content or engage in activity that is harmful to others or illegal under applicable law, including without limitation in connection with any of the following illegal, harmful or fraudulent activities:
5.4 No Unauthorized System Access or Network Abuse – You may not use the Services to gain access into any network or system without permission. Prohibited activities include:
We love Palestine! Many of our brothers, sisters and children have lost their lives due to the brutality of israel. May ALLAH grant them the highest place in Jannah and help us to support them in every possible way, Ameen!!